2022
UX Designer on a team of 4
Figma, Google Suite, Zoom, Interview, Black Hat Session, Survey
The College of Arts & Letters Academic Advisory Department needed a more visually appealing and user friendly interface for the Student Information System (SIS).
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Through surveys and guerilla interviews, it was determined that students were not only confused by the student but also put-off by it. Similar to the client's complaint about the “coldness” of the SIS, students felt that the advising process was not only not human-centered but also impersonal.
Low-fidelity wireframes were constructed using the feedback from the client and users of the SIS. These low-fidelity sketches reimagined the task flow of the SIS and its overall interface.
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Following further consultation with the client, the new SIS task flow was translated into digital form using Figma.
A Black Hat session was used for quick feedback on the new wireframes. This involved putting up all design ideas on display, and letting users leave specific feedback on sticky notes next to the frame they had criticisms for. This was a crucial step in determining what needed to be fixed within the wireframe.
A secondary survey was released to have users compare the new task flow to the original SIS. The results were positive and provided further feedback to present to the client.
The medium-fidelity wireframes became the final product for the client. This project was a good exercise in various UX research and testing techniques, as well as an opportunity to develop a series of designs for a system that is heavily involved with students' lives.
